"LogicalTech have managed the entire IPND system on a 24/7 basis effectively for more than six years. In addition to designing and implementing the entire high security system within time and budget, they have continued to provide service to the telecommunications industry and users throughout Australia.
We have found their professionalism, responsiveness and comprehensive support of this large system to be first class."

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IPND Manager, Telstra
 

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Telstra IPND - Migration and Support

telstra_logoTelstra needed to lower the cost of operating the required hardware and software for the Integrated Public Number Database. LogicalTech delivered a solution that involved redesigning and revising the IT architecture while maintaining uninterrupted 24x7 operation.

 

Project Overview

Industry Telecommunications
Company Profile One of Australia’s largest telecommunications companies. It is responsible for operating a highly secure and highly available information source.
Business Situation The Company needed to lower the cost of operating the required hardware and software.
Solution The solution involved redesigning and revising IT architecture while maintaining uninterrupted 24x7 operation.
Benefits The new system achieved return on investment (ROI) within months. The services are now able to cater for a larger client base and can meet increasing demands.

 

 

The Assignment

The project was for a large telecommunications business in Australia.   Its large-scale secure system had been operating 24x7 for about 6 years. The system used clustered disk arrays and supported about 30 clients.

The brief was to lower the cost of ownership. The job included reducing the operating and maintenance costs for SUN and Cisco hardware and Oracle software. These products had all reached the end of their supported lives. The challenge was multi-faceted. The first step was to design a secure IT architecture within a definite budget. LogicalTech managed the supply, testing and migration to this new architecture without incident or interruption to the 24x7operation.

 

 

The LogicalTech Approach

LogicalTech IT24X7 and LogicalTech eXpert@ Oracle worked together to deliver the solution for this client. Complementing and supporting the client’s management team and purchasing group, the LogicalTech solution team included a senior architect, project manager and specialists. The specialists had expertise in Oracle, infrastructure operation, clustered disk technology, communications, Linux and Unix. Over a three months the design, installation and testing of the new system was completed and delivered ahead of schedule. The client support and 24x7 operation continued without interruption. Migration to the new system was completed in a two hour off-peak window. There was no effect on clients other than the substitution of a communications connection phone number.

 

 

The Value of the Solution

    The client achieved significant and targeted reduction in operating and ownership costs. LogicalTech delivered the solution early and within budget to achieve an ROI of several months for this project. Since its implementation, the system has continued with over 99% reliability for 24x7 operation. This figure has not changed despite an increased number of clients.
      Tags: All Industries Telecommunications All Solutions Database Managed Services IT Support & Maintenance Case Study